Privacy Policy

1. Who we are

This Privacy Policy describes how SMASH PEOPLE COMERCIO DE VESTUARIO LTDA, a Brazilian limited liability company registered under CNPJ 67.803.128/0001-64, headquartered at Av. Ruy Frazao Soares, 121, Sala 213, Barra da Tijuca, Rio de Janeiro / RJ, CEP 22.793-074, Brazil (referred to in this document as "we", "us" or "the company"), collects, uses, stores and protects personal information provided by visitors and customers of the website smashpeople.online.

The domain smashpeople.online is owned, operated and controlled exclusively by SMASH PEOPLE COMERCIO DE VESTUARIO LTDA. No third party, licensor, agent or affiliate is authorized to collect, process or store personal data on behalf of the company through this website.

2. Information we collect

We collect only the personal information that is necessary to serve customers, process orders and improve the shopping experience. This may include:

• Contact information such as full name, email address, phone number and postal address, when voluntarily submitted through our contact form or during checkout.
• Order information such as items purchased, quantities, shipping preferences and delivery addresses.
• Payment information processed by our authorized payment service providers. We do not store complete card numbers or banking credentials on our servers.
• Technical information such as browser type, device type, IP address, operating system and pages visited, collected automatically to help us maintain and improve the website.

3. How we use your information

Personal information collected on smashpeople.online is used exclusively for the following purposes:

• Processing, confirming, shipping and supporting your orders.
• Responding to enquiries, requests and customer service tickets.
• Sending transactional messages related to your account or purchase.
• Preventing fraud and protecting the integrity of the website and our customers.
• Complying with legal, tax and regulatory obligations applicable to our activity.
• Sending marketing communications only when you have opted in, with the ability to unsubscribe at any time.

4. Legal basis for processing

We process personal information under the legal bases set out in applicable data protection laws, including the performance of a contract with the customer, compliance with legal obligations, our legitimate interest in operating and improving the business, and the customer's explicit consent when required.

5. Sharing of information

We do not sell personal information. Personal data may be shared only with:

• Logistics partners strictly for the purpose of delivering orders.
• Payment processors strictly for the purpose of settling transactions.
• Technology providers that host, maintain or protect the website under confidentiality obligations.
• Public authorities when disclosure is legally required.

Any third party that receives personal data on our behalf is contractually required to use it solely for the purpose for which it was shared and to apply appropriate security measures.

6. Cookies and tracking

We use a limited set of cookies and similar technologies to keep the website functional, remember user preferences and measure aggregate traffic. Customers may configure their browsers to block or delete cookies, though certain features of the website may not work as intended without them.

7. Data retention

Personal information is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy, or for as long as required by applicable law. When retention is no longer necessary, data is deleted or anonymized.

8. Security

We adopt reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, alteration, disclosure or destruction. Although no method of transmission over the Internet or method of electronic storage is completely secure, we work continuously to protect the information we hold.

9. Your rights

Subject to applicable law, individuals whose personal data we process may request:

• Confirmation of the existence of processing and access to their data.
• Correction of incomplete, inaccurate or outdated data.
• Anonymization, blocking or deletion of unnecessary or excessive data.
• Portability of their data to another service provider.
• Information about the entities with which the data was shared.
• Revocation of consent previously given.

Requests may be sent to the contact address below and will be handled within the timeframes set by applicable law.

10. International transfers

The company is headquartered in Brazil, and personal information may be processed by service providers located in other jurisdictions. When international transfers occur, we adopt safeguards required by applicable law to ensure that the level of protection is preserved.

11. Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, legal requirements or business activity. The effective date at the top of this document indicates the most recent revision.

12. Contact

For any question, request or concern regarding this Privacy Policy or the processing of personal data by SMASH PEOPLE COMERCIO DE VESTUARIO LTDA, please contact us at:

SMASH PEOPLE COMERCIO DE VESTUARIO LTDA
Av. Ruy Frazao Soares, 121, Sala 213
Barra da Tijuca, Rio de Janeiro / RJ, CEP 22.793-074, Brazil
Email: [email protected]
Phone: +55 21 8202-0724